Privacy Policy

Last updated: April 4, 2026

This Privacy Policy explains how FixFlex ("we", "us", "our") collects, uses, and protects your personal data when you use PostPilot ("the Service"). We are committed to protecting your privacy and complying with applicable data protection laws, including the UK GDPR.

1. When you use PostPilot, we may collect:

When you use PostPilot, we may collect:

• Account data: email address, password (hashed), registration date
• Profile data: project names, descriptions, tone examples, and content preferences you provide
• Usage data: posts generated, scheduling activity, feature usage
• Payment data: billing information processed by Stripe — we do not store card details
• Technical data: IP address, browser type, language preference, cookies

2. We use your data to:

We use your data to:

• Provide and improve the Service
• Generate AI-powered content based on your project descriptions
• Send post previews and notifications to your email address
• Process payments and manage your subscription
• Respond to support requests
• Prevent fraud and ensure security

3. AI Processing

Your project descriptions and tone examples are sent to third-party AI providers (Google Gemini and Anthropic Claude) solely for the purpose of generating content. These providers process data under their own privacy policies. We do not use your data to train AI models.

4. We do not sell your personal data. We share data only with:

We do not sell your personal data. We share data only with:

• Stripe — for payment processing
• Google (Gemini) and Anthropic (Claude) — for AI content generation
• Pexels / OpenAI (DALL-E) — for image sourcing (Pro & Agency plans)
• Law enforcement, if required by applicable law

5. Data Retention

We retain your account data for as long as your account is active. Generated posts and project data are retained for 12 months after your last activity. You may request deletion of your data at any time by contacting us.

6. Cookies

We use essential cookies to maintain your session and language preference. We do not use third-party advertising cookies. You can disable cookies in your browser, but this may affect the functionality of the Service.

7. Under UK GDPR, you have the right to:

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing
• Data portability — receive your data in a structured format

For privacy-related questions or requests, contact us at [email protected] or write to: FixFlex, United Kingdom.

8. We use industry-standard security measures including HTTPS encryption, hashed passwords, and secure infrastructure. However, no method of transmission over the internet is 100% secure.

We use industry-standard security measures including HTTPS encryption, hashed passwords, and secure infrastructure. However, no method of transmission over the internet is 100% secure.

9. The Service is not directed at children under 18. We do not knowingly collect personal data from minors.

The Service is not directed at children under 18. We do not knowingly collect personal data from minors.

10. We may update this Privacy Policy from time to time. We will notify you of significant changes via email. Continued use of the Service after changes constitutes acceptance of the updated policy.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Account

For privacy-related questions or requests, contact us at [email protected] or write to: FixFlex, United Kingdom.